On the back-end, ZigZag provides a SAAS platform which tracks all returned items throughout its network of 220 warehouses and 60 courier partners in 130 countries.
ZigZag helps retailers to intelligently route goods to places where they have the greatest likelihood of resale or can be responsibly recycled or donated, and incur the least amount of travel.
ZigZag helps to reduce returns by offering customers exchanges through its portal and has cut journey times by as much as 65% which helps retailers to get goods back on the shelf much faster.
Furthermore, ZigZag has built up a network of 325,000 drop-off points and locker locations in Europe alone which helps to reduce carbon emissions otherwise caused by courier collections.
ZigZag is determined to support all retailers, distributors, and direct-to-consumer manufacturers engaged in eCommerce by creating a global network of carriers and warehouses that help them to route their returns.
ZigZag can help reduce the percentage of returns, the cost, waste and carbon footprint associated with returns, and further facilitate the take-back, repair and refurbishment of used goods.
ZigZag is committed to driving awareness around the waste and footprint associated with fashion and retail. This includes both products and packaging, and aims to help retailers to build a business case that increases their online sales and takes a responsible and cost-effective approach to reverse logistics.