A Second Life: returns management, parts recovery and product repairs

CoreCentrics Solutions

CoreCentrics Solutions A Second Life: returns management, parts recovery and product repairs

A repair programme and distribution network for defective or returned products

Company info

  • Aftermarket service solutions provider
  • Founded in 1995
  • Headquarters located in Chicago, IL
  • Production space comprising 310,000 sq ft
  • ISO 9001 certified


Rapidly changing technologies and shorter cycles in product design and distribution are a feature of the current economy. Factories are tooling up for new platforms and designs more frequently, which makes the forecasting and subsequent availability of service and parts more complex. This new reality is making product repair solutions increasingly more scarce for end users, who are often left with the only option to dispose a defective product and buy a brand new replacement. Furthermore, many retailers are now offering free returns of products as an effective way to increase customer engagement and satisfaction. However, these returned products often end up being scrapped and their value is lost as waste. The end result is a myriad of high-value, high-margin products that are frequently being disposed due to simple problems.

Corecentrics Image 1

The Innovation

CoreCentric have developed an infrastructure model that captures value from defective and returned products. Apart from managing its own parts collection system, the company collaborates with some of the largest retailers and consumer goods manufacturers in the world, operating both large repair programmes and redistribution networks. The repair programmes reduce the need for product replacements, while the redistribution networks create deep-value secondary markets and new sales channels. Hence, CoreCentric’s infrastructure is allowing for products to have a longer effective life and therefore a higher utility and value.

Core Centrics Image 1

The Benefits

  • Diverts more than 1,000,000 service parts and 400,000 products from the landfill every year
  • Conserves 85% of the material and energy used to create new products
  • Saves energy equivalent to ten coal fired (500-megawatt) electric plants every year
  • Reduces warranty costs for manufacturers

Website: corecentricsolutions.com

References: Vimeo

Source: IA September 2017

We have detected that you are using an older browser. Please update to the latest version of Google Chrome, Mozilla Firefox or Microsoft Edge to improve your user experience.

If you are unable to upgrade your browser, please see our Technical FAQ page to get tips on how to improve your user experience.